What Is Andaaz.pk’s Exchange/Replace Policy?
Andaaz.pk offers its customers a ‘ 10 DAYS EXCHANGE/REPLACE SERVICE ‘ wherein you can raise the exchange/replace request of a product within 10 days of its delivery.
Is There Any Charges On Exchange/Replace Any Defected Product?
No! There is no charges on exchange/replace for products that are faulty or defected in anyway.
Before Applying For Return/Refund!
- You Apply for Return/Refund within 10 days of delivery
- Product must be unused, unwashed, in original packaging, with all the accessories (if any), in same condition as we sent it to you
- Product has Return/Refund policy, if any product doesn’t have return/refund policy then it would be mentioned on product details page.
Received Defected/Faulty Product?
If you have received Defected product/Faulty Product, or the product is not as per the mentioned description on the website:
- We will exchange the product with same or different product or get refund (read refund policy and charges below)
- If you want to exchange/replace faulty products, you will have to send the product first to our official address and after receive of your product; our officer will call u and then send your parcel to your designated address.
- After receiving defective/wrong parcel we will exchange or issue refund as per our policy.
You Didn’t Like The Product?
If you have received correct product and you didn’t like the product then:
- You can exchange it with any other product or get refund (read refund policy and charges below)
- You will have to send the parcel back to us, parcel sending charges will be bear by you
- After receiving parcel we will exchange or issue refund as per our policy
- Replacement can be made within 7 working days.
- For this type of Replacement/Exchange, Rs 250/pkr will be charged.
If you want refund then following conditions apply:
- Refund be issued within 5-7 working days of receiving product back
- 20% Service Charges will be deducted from the order amount and rest will be refunded
- If customer need refund via Easy Paisa then Easy Paisa service charges will be deducted from refund amount.